You did your homework, researched the various manufacturers, checked out the features to ensure the product will meet your needs, and made your purchase. However, did you consider service after the sale?
With evolving technology, electronic equipment, including VFDs, have become a more user friendly technology. This progression leads to purch
ases based on monetary amount, where the lowest price is the winner, often without factoring in support and service after the sale.
Most do not anticipate or strategically plan ahead for a failure with the equipment just purchased. It’s not until that dreaded day when you ask yourself…
• Who can I call?
• What are their capabilities?
• Is the product supported with spare parts?
Or even more pressing….
• How long will I be down with lost revenue? And
• How much will this cost me?
Technical support is an added value that typically, is not factored in during research, product shopping, or even during the purchase. With a vast number of companies pushing products and warranties, how are you, the customer, to know what additional things to look for?
The push is a product with a quick sale and little to no focus on your future needs. So prepare yourself by asking, “What will I do when the equipment fails?”
EMA’s understanding of the “ins and outs” of the products we represent, various other manufacturers, and your application are clearly demonstrated in the level of technical support and service after the sale that we offer you.
Through our technical support, you’re supplied with a resource to troubleshoot, repair and maintain your equipment during its lifespan; so now you do not need to become a VFD expert.
Our technical support team wants to work in collaboration with you in order to meet your process demands. We not only troubleshoot the problem to get your equipment operational, but to uncover the cause of the initial failure and prevent it from reoccurring.
With 23 years in the Industry, our service center roots aided in achieving an unmatched service and highest known satisfaction rating in the industry; with over 98% of all customers reporting that they are “highly satisfied” with their experience with EMA.
EMA is particularly known for our capabilities to tackle tough repairs, esoteric items, and integration projects which prevent customers from spending unnecessary money on new parts and systems.
So ask yourself, “Does my current VFD supplier offer me the technical support, backed with a knowledgeable team to aid in our continued growth?”
Rebecca is an account manager at our Cortland, NY facility. To contact her, just hit one of the contact methods on the right, or call our NY facility directly at the phone numbers on the bottom of this page.
No-One, Anywhere, is Better at Drives than we are